Terms and Conditions
Returns and Refunds
You may cancel or reduce an order prior to dispatch, however, once full payment has been taken and the order dispatched FramersMate® does not accept cancellations or refunds.
Once you place an order, payment must be made for the full amount, including postage and handling. The order will be processed upon receipt of full payment (and clearance of funds) by either direct deposit, cheque, money order or credit card.
Shipping Methods and Costs
The applicable postage and handling fee will be calculated upon checkout, and delivery within Australia is 2-5 days. For international orders, delivery is approximately 10 days. The postage and handling fee applies per order and is calculated based on the number of TriMate or FramersMate tools ordered. Orders of greater than one (1) will incur higher postage and handling fees as specified at the time of order completion and payment. For orders of greater than 20 TriMate or FramersMate tools, additional costs may apply and, where applicable, the customer will be advised of these prior to order processing and dispatch. The order will be shipped to the address supplied on the online order form. In the case of a delay to the order or shipping problem, FramersMate will use best efforts to rectify the issue and contact you to advise of the delay.
At no time does framersmate.com.au forward any of your details to any other party. Customer details are used solely by FramersMate® for the purpose of fulfilling orders, sending order confirmation, communicating about any queries and/or to notify you of the dispatch of your order. We do not use or share your personally identifiable information in any other way.
Copyright and Disclaimer
FramersMate® is a trademark of The Gilding Studio. The FramersMate® is patented and the designs and pictures shown on this website are the property of framersmate.com.au. When visiting framersmate.com.au you agree that you and/or anyone not affiliated with framersmate.com.au will not copy or reproduce any part of the products in any way, shape or form.
By visiting this site and placing an order, you further agree that neither framersmate.com.au nor its owners, employees, representatives or suppliers shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to the product and its delivery, except for replacement in the case of a product defect.
Copyright © 2007 framersmate.com.au
Design Number: 156393
Patent Number: 2005 201 922